1. Introduction
Welcome to the Privacy Policy of TreeVoice, a brand and developer operated under TreeVoice Trading Co., Ltd. (formally registered as Anqing SuRong Trading Co., Ltd.), with its registered office at 301, Building 6, Jianghua Community, Yanjiang East Road, Yingjiang District, Anqing 246000, China (hereinafter referred to as TreeVoice, we, us, or our). This Privacy Policy explains how we collect, use, disclose, retain, and protect information about you when you visit our website at https://www.treevoice.autos (the Website), engage with our services, communicate with us via email or telephone, or otherwise interact with us in the course of our business operations.
TreeVoice is a computer systems design and related services company. We are committed to protecting the privacy and security of the personal data entrusted to us by our clients, prospective clients, website visitors, and business partners. We have designed this Privacy Policy to meet or exceed the requirements of applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area and the United Kingdom, the California Consumer Privacy Act (CCPA) and its amendments, and other relevant privacy frameworks. By using our Website or engaging our services, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of this policy, you should discontinue use of our Website and refrain from providing personal data to us.
2. Information We Collect
In the course of operating our Website and providing computer systems design and related services, TreeVoice collects several categories of information from and about you. The specific types of information we collect depend on the nature of your interaction with us, the services you request, and the communication channels you use. We collect this information through direct interactions, automated technologies, and, in some cases, from third-party sources as described below.
2.1 Personal Information You Provide Directly
When you fill out a contact form on our Website, send us an email, call our telephone number, request a consultation or a project quote, subscribe to our communications, or enter into a service agreement with us, we collect the personal data you voluntarily provide. This information may include your full name, email address, telephone number, company or organization name, job title or role, business address, billing and payment information, project requirements and specifications, and the content of any messages or attachments you share with us. We may also collect any other information you choose to provide in the course of our business relationship.
If you correspond with us by email or through the contact form on the Website, we will retain the content of your messages, your contact details, and our responses so that we can efficiently manage and track our communications with you. When you enter into a contractual relationship with us for the provision of services, we will collect and maintain information necessary for the performance of that contract, including scope-of-work documents, technical specifications, project timelines, and records of deliverables and payments.
2.2 Information Collected Automatically
When you access and browse our Website, we and our authorized service providers may automatically collect certain technical and usage information through cookies, web beacons, server logs, and similar passive tracking technologies. This information may include your Internet Protocol (IP) address, browser type and version, operating system and device type, referring and exit URLs, the date and time of your visit, the pages you view and the duration of your visit, clickstream data, and other diagnostic and analytical data. This automatically collected information is used to analyze trends, administer the Website, track user navigation patterns, and gather broad demographic information for aggregate use.
We also collect information about your interaction with our marketing emails and other electronic communications, such as whether you open an email and which links you click. This data helps us measure the effectiveness of our communications and improve the relevance of the content we send. We treat automatically collected information as personal data if we combine it with directly identifying information or if applicable law requires us to do so.
2.3 Information from Third-Party Sources
From time to time, TreeVoice may receive personal data about you from third-party sources, including publicly available databases, business directories, professional networking platforms, marketing partners, event organizers, referral partners, and analytics providers. We may also receive information from our clients when they designate you as a point of contact or authorized user for a project we are delivering. We use this third-party information in accordance with this Privacy Policy and any applicable contractual restrictions or legal requirements.
If we combine information obtained from third-party sources with information that we have collected directly from you, we will treat the combined information as personal data in accordance with this Privacy Policy. We take reasonable steps to verify that the third-party sources from which we obtain information have lawfully collected and are entitled to share that information with us.
3. How We Use Your Information
TreeVoice uses the information we collect about you for a variety of business and operational purposes. We are committed to limiting the use of your personal data to purposes that are compatible with the reason for which the data was originally collected, or for which you subsequently provided consent. Our use of your information is necessary for the legitimate business interests of TreeVoice, for the performance of a contract, to comply with a legal obligation, or based on your explicit consent where required by law.
Specifically, we use the information we collect to respond to your inquiries and requests submitted through our Website, email, or telephone; to provide, operate, and maintain our computer systems design and related services; to perform our contractual obligations and manage client relationships; to process payments, invoices, and financial transactions; to send you administrative information, project updates, and service-related communications; to send you marketing and promotional messages with your consent; to personalize your experience on our Website and tailor content to your interests; to improve our Website, services, and marketing efforts through data analysis and research; to detect, prevent, and address technical issues, fraud, and security incidents; to comply with applicable legal obligations, regulatory requirements, and law enforcement requests; and to protect the rights, property, and safety of TreeVoice, our clients, and the public.
We may also use your information in aggregated or de-identified form for any lawful purpose, including for statistical analysis, benchmarking, industry reporting, and the development of new features and services. When information is de-identified or aggregated in such a manner that it can no longer be reasonably associated with an identifiable individual, such information is no longer considered personal data under this Privacy Policy.
4. Legal Bases for Processing
For individuals located in the European Economic Area, the United Kingdom, and other jurisdictions that require a specific legal basis for processing personal data, TreeVoice relies on the following legal grounds. The specific basis on which we process your data will depend on the nature of your relationship with us and the purpose of the processing activity. We will only process your personal data where we have a lawful basis to do so.
Contractual Necessity. We process your personal data when it is necessary to perform a contract with you or to take steps at your request prior to entering into a contract. This includes processing necessary to deliver our services, manage project engagements, issue invoices, and fulfill our obligations under any service-level agreement entered into between you and TreeVoice.
Legitimate Interests. We process personal data where it is necessary for our legitimate business interests or those of a third party, provided that those interests are not overridden by your data protection rights. Our legitimate interests include operating and improving our Website, responding to inquiries, marketing our services to business contacts, analyzing usage trends, ensuring network and information security, preventing fraud, and managing our commercial relationships.
Consent. In certain circumstances, we may ask for your consent to process your personal data for a specific purpose. When we rely on consent as a legal basis, you have the right to withdraw your consent at any time. A withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Legal Obligation. We may process your personal data where it is necessary to comply with a legal or regulatory obligation to which TreeVoice is subject, including tax and accounting requirements, court orders, and requests from government authorities with valid jurisdiction.
5. Data Sharing and Disclosure
TreeVoice does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your information with trusted third parties under the limited circumstances described in this section. We require all third parties with whom we share personal data to respect the security and confidentiality of that data and to process it only in accordance with our instructions and applicable law. We do not authorize our service providers to use or disclose your personal data for any purpose other than performing services on our behalf.
Service Providers and Business Partners. We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf and require access to personal data to carry out their work. These categories of recipients include cloud hosting and infrastructure providers, email and communication service providers, customer relationship management platforms, payment processors, analytics and marketing service providers, and professional advisors including legal counsel, accountants, and auditors. Each service provider is bound by contractual obligations to process data only as directed by TreeVoice and to maintain appropriate security measures.
Business Transfers. In the event that TreeVoice is involved in a merger, acquisition, asset sale, joint venture, reorganization, financing, or similar transaction, your personal data may be transferred or disclosed as part of that transaction. We will notify you via email or a prominent notice on our Website before your personal data becomes subject to a different privacy policy as a result of such a transaction.
Legal and Regulatory Disclosures. We may disclose your personal data to courts, law enforcement agencies, regulatory authorities, or other government bodies when we believe in good faith that such disclosure is necessary to comply with a legal obligation, to protect and defend the rights or property of TreeVoice, to prevent or investigate possible wrongdoing in connection with our services, to protect the personal safety of our personnel, clients, or the public, or to protect against legal liability.
With Your Consent. We may share your personal data with third parties for purposes not described in this Privacy Policy when we have obtained your prior explicit consent to do so.
6. Cookies and Tracking Technologies
TreeVoice uses cookies, web beacons, pixels, tags, scripts, and similar tracking technologies (collectively, Cookies) on our Website to enhance your browsing experience, analyze usage patterns, enable essential website functionality, and support our marketing efforts. Cookies are small text files that are stored on your browser or device when you visit a website. They enable the website to remember your device, preferences, and actions over a period of time.
Types of Cookies We Use. Our Website uses the following categories of Cookies. Strictly Necessary Cookies are essential for the operation of our Website and enable you to navigate the site and use its features. Without these Cookies, certain services you have requested cannot be provided. Performance and Analytics Cookies collect information about how visitors use our Website, including which pages are visited most frequently, error messages encountered, and navigation patterns. This information is aggregated and used to improve the performance and design of our Website. Functionality Cookies allow our Website to remember choices you make, such as your language preference or the region you are in, and provide enhanced, more personalized features. Targeting and Advertising Cookies may be set through our Website by our advertising partners for the purpose of building a profile of your interests and showing you relevant advertisements on other websites.
Your Cookie Choices. Most web browsers automatically accept Cookies, but you can modify your browser settings to decline Cookies, to delete Cookies that have already been stored, or to alert you when a website attempts to set a Cookie. The method for managing Cookie settings varies depending on the browser you use. Please refer to the help section or settings menu of your particular browser for instructions on how to adjust your Cookie preferences. Please note that if you choose to disable Cookies, some features and functionality of our Website may not operate as intended, and your browsing experience may be affected.
Third-Party Tracking. Our Website may include content, features, or links provided by third parties, including social media plugins, embedded content, and analytics tools. These third parties may use their own Cookies and tracking technologies to collect information about your online activities across different websites and over time. We do not control these third-party tracking technologies or how the data collected through them is used. We encourage you to review the privacy policies of any third-party services linked to or integrated with our Website.
7. Data Retention
TreeVoice retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. The specific retention period for different categories of personal data is determined based on the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether those purposes can be achieved through other means, and the applicable legal requirements.
As a general guideline, we retain client project records and related correspondence for the duration of the client relationship and for a period of seven years thereafter to comply with tax, accounting, and commercial record-keeping obligations. Contact form submissions and general inquiry data are retained for a period of three years from the date of the last communication, unless a longer retention period is required by law or for the establishment, exercise, or defense of legal claims. Automatically collected technical and usage data is retained for a maximum period of twenty-six months. Marketing consent records are retained indefinitely unless consent is withdrawn, in which case they are retained only to evidence the withdrawal.
When the applicable retention period expires, we take reasonable steps to securely delete, destroy, or anonymize your personal data. Where deletion is not technically feasible, we will isolate the data from further processing until deletion becomes possible. If you have specific questions about our retention practices for a particular category of data, you may contact us using the details provided in the Contact Information section below.
8. Data Security
TreeVoice takes the security of your personal data seriously and has implemented a comprehensive set of administrative, technical, and physical safeguards designed to protect personal data against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, access, or use. Our security program is informed by industry best practices and is subject to regular review and continuous improvement to address evolving threats and technological changes.
Our technical security measures include the use of Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers, secure firewall configurations, intrusion detection and prevention systems, endpoint protection and anti-malware solutions, regular vulnerability scanning and penetration testing, access control mechanisms with role-based permissions and multi-factor authentication, logging and monitoring of system access events, and secure software development lifecycle practices including code review and dependency management. All personal data is stored on servers located in controlled, access-restricted environments with physical security controls including surveillance systems, biometric access controls, and environmental monitoring.
Our administrative safeguards include mandatory data protection and security training for all personnel with access to personal data, a comprehensive information security policy that is reviewed and updated annually, formal incident response and breach notification procedures, regular data backups with offsite storage and tested restoration procedures, vendor risk management and due diligence processes for all third-party service providers, and confidentiality agreements binding all employees, contractors, and third-party service providers.
Despite our extensive security measures, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot and do not guarantee the absolute security of your personal data. In the event of a data breach that affects your personal data, we will notify you and the relevant supervisory authorities in accordance with applicable data protection legislation and within the timeframes required by law.
9. International Data Transfers
TreeVoice is headquartered in Anqing, China, and operates globally. The personal data we collect from you may be transferred to, stored in, and processed in countries outside the jurisdiction in which you reside. These countries may have data protection laws that differ from, or may not be considered to provide an adequate level of protection compared to, the laws in your country of residence. When we transfer personal data across international borders, we implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable law.
For transfers of personal data from the European Economic Area, the United Kingdom, or Switzerland to countries that have not been recognized by the relevant authorities as providing an adequate level of data protection, we rely on one or more of the following transfer mechanisms: (i) Standard Contractual Clauses (SCCs) approved by the European Commission and the UK Information Commissioner, including any supplementary measures necessary to ensure an adequate level of protection; (ii) your explicit informed consent to the proposed transfer after having been informed of the possible risks; or (iii) any other valid transfer mechanism recognized under applicable data protection laws. Where required by applicable law, you may request a copy of the appropriate safeguards we have implemented by contacting us using the details provided in the Contact Information section below.
By using our Website, providing your personal data, and engaging our services, you understand and acknowledge that your information may be transferred across international borders and processed in accordance with the provisions of this Privacy Policy. If you have concerns about international transfers of your personal data, please contact us before submitting your information.
10. Privacy for Children
The TreeVoice Website and our professional services are not directed at, intended for, or designed to attract individuals under the age of 18 (or the applicable age of majority in the relevant jurisdiction). We do not knowingly collect, solicit, or process personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data without verifiable parental consent, we will take prompt and reasonable steps to delete such information from our records and systems.
If you are a parent or legal guardian and you believe that your child has provided personal data to TreeVoice through our Website or any other channel, please contact us immediately using the contact details provided in this Privacy Policy. We will investigate the matter and, upon verification, remove the relevant personal data from our records within a reasonable timeframe in accordance with applicable law. We encourage parents and guardians to observe, participate in, and monitor their childrens online activities and to instruct children never to provide personal information on websites without parental permission.
TreeVoice fully supports the objectives of the Childrens Online Privacy Protection Act (COPPA) in the United States, the Age Appropriate Design Code in the United Kingdom, and similar legislation in other jurisdictions aimed at protecting the privacy of children in the digital environment. Our compliance program includes age-gating mechanisms where legally required and internal training to ensure that our personnel understand their obligations regarding the data of minors.
11. Your Rights and Choices
Depending on your jurisdiction of residence and the applicable data protection laws, you may have some or all of the following rights regarding the personal data we hold about you. TreeVoice is committed to facilitating the exercise of these rights in accordance with applicable law. To exercise any of the rights described below, please contact us using the information provided in the Contact Information section of this Privacy Policy. We will respond to your request within the timeframes prescribed by applicable law and will notify you if an extension is required. In most cases, there will be no charge for exercising your rights, though we reserve the right to charge a reasonable fee or decline a request that is manifestly unfounded, excessive, or repetitive.
Right of Access. You have the right to request a copy of the personal data we hold about you and to receive information about how we process it. Upon your request, we will provide you with details of the categories and specific pieces of personal data collected, the purposes of processing, the categories of sources from which the data was collected, the categories of third parties with whom we share the data, and the applicable retention periods.
Right to Rectification. You have the right to request that we correct or update any personal data that is inaccurate, incomplete, or out of date. We will respond to your rectification request and, where appropriate, communicate the correction to any third parties to whom we have disclosed the relevant data.
Right to Erasure. In certain circumstances, you have the right to request that we delete or remove your personal data from our systems. This right is also known as the right to be forgotten. Erasure is not an absolute right and may not apply where we have a legal obligation to retain the data, where the data is necessary for the establishment, exercise, or defense of legal claims, or where other lawful exemptions apply.
Right to Restrict Processing. You have the right to request that we suspend or restrict the processing of your personal data in specific situations, including where you contest the accuracy of the data, where the processing is unlawful but you oppose erasure, or where you have objected to processing pending verification of our legitimate grounds.
Right to Data Portability. You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, to have that data transmitted directly to another data controller without hindrance from TreeVoice.
Right to Object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. Upon receiving your objection, we will cease processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims.
Right to Withdraw Consent. Where we process your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. Upon withdrawal, we will cease the relevant processing activity as soon as reasonably practicable.
Right to Non-Discrimination. TreeVoice will not discriminate against you for exercising any of your data protection rights. This means we will not deny you services, charge you different prices, or provide a different level or quality of services because you exercised your rights under applicable data protection laws.
Right to Lodge a Complaint. If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence, place of work, or place of the alleged infringement. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority, and we encourage you to contact us in the first instance.
12. Third-Party Links and Services
Our Website may contain hyperlinks, plugins, and references to third-party websites, mobile applications, platforms, and services that are not owned, operated, or controlled by TreeVoice. These third-party links are provided solely for your convenience and informational purposes. The inclusion of any link on our Website does not imply our endorsement of the linked site, its operator, or its products or services.
This Privacy Policy does not apply to any third-party website, service, or application, even if you access it through a link on our Website or if the third party has a business relationship with TreeVoice. We have no control over, and assume no responsibility for, the content, privacy policies, security practices, or operations of any third-party websites or services. We encourage you to read the privacy policies and terms of use of every website or service you visit before providing any personal data or engaging with their content.
Our Website may also integrate features provided by social media platforms, analytics providers, and content delivery networks. These third parties may set their own Cookies, collect your IP address, and track your browsing behavior across multiple websites. We recommend that you review the privacy notices of these providers, including Google Analytics, LinkedIn, and any other services identified in our Cookie notice, to understand how they collect and process personal data independently of TreeVoice.
13. Changes to This Privacy Policy
TreeVoice reserves the right to update, modify, or amend this Privacy Policy at any time and from time to time to reflect changes in our data processing practices, business operations, legal obligations, or regulatory requirements. When we make changes, we will revise the Effective Date at the top of this policy and post the updated version on our Website. Material changes that significantly affect your rights or the manner in which we process your personal data will be communicated to you through a prominent notice on our Website, by email if we have your contact information on file, or through other appropriate communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our Website and services after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated terms, to the extent permitted by applicable law. If you do not agree with any changes made to this Privacy Policy, you must discontinue using our Website and services and, where applicable, request the deletion of your personal data as described in the Your Rights and Choices section above.
We maintain a historical archive of previous versions of this Privacy Policy. If you would like to review a prior version, you may request a copy by contacting us using the information provided below. We will endeavor to provide you with the requested version within a reasonable timeframe.
14. Contact Information
If you have any questions, comments, concerns, or requests regarding this Privacy Policy, our data processing practices, or the exercise of your data protection rights, we encourage you to contact us using the details provided below. We will make every effort to respond to your inquiry in a timely, thorough, and professional manner. For data protection and privacy matters, you may contact our designated privacy team through any of the following channels.
Email: contact@treevoice.autos
Telephone: +1 (541) 627-5593
Mailing Address: TreeVoice Trading Co., Ltd., 301, Building 6, Jianghua Community, Yanjiang East Road, Yingjiang District, Anqing 246000, China
Website: https://www.treevoice.autos
If you are located in the European Economic Area or the United Kingdom and you have a complaint about our data processing practices that we are unable to resolve to your satisfaction, you have the right to lodge a complaint with the data protection supervisory authority in your country of residence. We will, upon request, provide you with the contact details of the relevant supervisory authority. We are committed to working with you to obtain a fair and transparent resolution of any privacy concerns you may raise.